Here is a story of every customer service manager: Taylor is a new customer service manager. One of his projects is to overhaul the team’s current training program. He asks the customer service representatives to give feedback on their training experiences and receives three common responses:
As a manager of the customer support department or call center, you face one of the biggest challenges out there. To keep your team motivated despite the heavy volume, disgruntled customers, and extreme pressure to deliver good customer service.
When someone says “Olympics Gold Medalist”, what comes to your mind? Whether you are a sports fan or not, you can’t help but imagine an athlete who is hardworking, talented, and determined to win the gold medal.
Top companies believe in the power of obtaining customer feedback consistently. Be it product or service, your customers can provide the best information on competitive products, enhancements, and more.
Every manager or HR has at least one story about a new hire that fell through at the last minute. The story typically goes like: an offer was extended, the candidate enthusiastically accepted and then abruptly quit before their first day.
Millennials are the generation who were born between 1980 and 2000. We hear a lot of discussion about how the millennials are different as a customer segment and what companies should do to attract them.