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As a manager of the customer support department or call center, you face one of the biggest challenges out there. To keep your team motivated despite the heavy volume, disgruntled customers, and extre read more
If you’re an L&D professional or sales leader and you are about to train your sales team for a new product launch, then you must be keen on providing effective and well-rounded training. Afterall your read more
What's in a name? A lot actually! When we think of successful sport team names, like the New England Patriots or the New York Yankees, we picture the motivated individuals that make up the team. And w read more
Winter is coming! And, so is the holiday season. So there is snowfall, holiday shopping, Christmas, Halloween, and new year on everyone’s mind. As a sales manager, you may be feeling the stress of kee read more
Digital learning has swept the Learning and Development industry over the past few years and went on to become one of the primary training techniques in larger organizations. Its modular structure, fl read more
Do you know one important factor that separates top-performing leaders from the average ones? Top-performing leaders use data efficiently to make informed decisions. Top leaders relentlessly use data read more
Do you remember undergoing a full-day training program and instantly comprehending the content and recalling every detail even after years? Quite irrational a question, right? Unless one has got a com read more
One of the most important lessons you need to learn in a leadership role is to know “the difference between being a manager and being a coach”. This leads to learning another important lesson: “The di read more
Every manager or HR has at least one story about a new hire that fell through at the last minute. The story typically goes like: an offer was extended, the candidate enthusiastically accepted and then read more